WELCOME TO THE TOTAL REWARDS SERVICE CENTER
Welcome to the HR Total Rewards Service Center – Your Employee Health Hub!
Mission Statement:
To Provide the Best Customer Service Focused On Putting People First
Motto:
Focus on the work
Deliver excellent service
Seek out professional development
The City of Memphis is committed to supporting your well-being—both at work and beyond. The HR Total Rewards Service Center is your one-stop destination for healthcare benefits, compensation, leave of absence resources, wellness programs, and important health updates—all in one convenient place.
Here, you can:
Explore your healthcare benefits and coverage details
Schedule appointments and find in-network providers
Access wellness programs and mental health resources
Stay informed with the latest health and safety updates
Your health and well-being are our top priorities. We’re here to make managing them simple and stress-free. Start exploring today and take charge of your health!
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“Meet the Team – Leaders of Total Rewards”
At the City of Memphis, our people are our greatest asset — and supporting them begins with a strong Total Rewards strategy. Our dedicated team works to design, deliver, and continuously improve a comprehensive package of compensation, benefits, wellness, and leave programs that bring real value to employees and their families.
William Byrd
Total Rewards Officer
Meet William Byrd, our Total Rewards Officer, who oversees all areas of Total Rewards to ensure our offerings are competitive, inclusive, and aligned with the needs of those we serve.
Under his leadership, we are proud to provide benefits that empower employees to thrive both personally and professionally.
William is deeply committed to creating a culture of wellness, offering accessible resources and proactive support that contribute to a healthier, more resilient organization.
William believes in putting employees first and delivering exceptional customer service in every interaction — a philosophy that shapes how Total Rewards serves the City of Memphis employees every day.
Melundee Scott
Total Rewards Senior Manager
Meet Melundee Scott who leads the City of Memphis’s Healthcare Benefits and Retirement programs as part of the Total Rewards team. With a strong focus on aligning benefit offerings with both organizational goals and employee needs.
Melundee plays a key role in designing, implementing, and managing comprehensive benefit packages that include health insurance, retirement plans, and life insurance.
A firm believer in accountability and employee-centered service, She is dedicated to making sure every benefits program supports the well-being and financial security of City of Memphis employees — today and in the future.
Ashleigh Brock
Employee Engagement Compliance Manager
Meet Ashleigh Brock who leads the Leave of Absence and Wellness programs for the City of Memphis, playing a vital role in supporting employees through key moments in their personal and professional lives. She is responsible for administering leave policies, ensuring compliance with federal and state regulations, coordinating leave requests, and managing the return-to-work process with care and clarity.
In addition to overseeing leave programs, Ashleigh is passionate about promoting employee well-being. She designs, implements, and evaluates wellness initiatives that empower employees to take charge of their health.
From organizing health events to aligning wellness goals with broader HR strategies, Ashleigh ensures the City’s wellness efforts are both impactful and inclusive.
TShanie Cleaves
Compensation & Data Integrity Manager
Meet T’Shanie Cleaves leads the City of Memphis Compensation and Data Management team, where she plays a critical role in maintaining fair, equitable, and competitive pay practices across the organization. She oversees job analysis, job evaluations, and the development and maintenance of the City’s classification system and official pay plans, ensuring alignment with internal equity and external market competitiveness.
Her responsibilities also include managing the citywide general pay increase process, ensuring accuracy and consistency with approved pay plans and agreements.
Her leadership supports the City’s ongoing efforts to build a transparent, high-performing, and service-focused HR environment.
Coleman Smith II
TR Operations & Projects Manager
Meet Coleman Smith II oversees the day-to-day operations of the Total Rewards office, ensuring efficiency, alignment with strategic goals, and the successful execution of HR projects across the organization. With a focus on operational excellence, Coleman provides leadership to the team, assigns responsibilities, evaluates performance, and ensures that staff and projects meet the highest standards of quality and accountability.
With a strong focus on collaboration, efficiency, and strategic execution, Coleman works closely with division leadership to develop and enforce policies and procedures that enhance the effectiveness of HR services for all City of Memphis employees.