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City of Memphis Employee Healthcare, Retirement & Disability Services

Benefit/Function: Employee and Retiree Benefits
O: (901) 636.6800
Fax: (901) 636.8486
E: benefitsquestions@memphistn.gov
Website: https://www.benefitsmemphis.com/

HRO Partners

Benefit/Function: Benefits Enrollment Services
O: (901) 654.2255
E: combenefits@hro-partners.com

MassMutual

Benefit/Function: Deferred Compensation [457(b)]; Defined Contribution [401(a)]
O: (888) 526.6905 / (860).835.8071
E: davidbennett@massmutual.com

MetLife

Benefit/Function: Dental Insurance-Group# 200761
O: (800) 438.6388 (Get-Met8)
Website: https://www.metlife.com

Concern

Benefit/Function: Employee Assistance Program (EAP)
O: (901) 458.4000 / (800) 445.5011

Health Equity

Benefit/Function: Flexible Spending Accounts—Medical and Dependent Care; Health Reimbursement Arrangements—Group plan
O: (866). 375.1323
Website: https://my.healthequity.com/

ARAG

Benefit/Function: Legal Insurance - Group# COM-18314-0001-001; MSCAA-18314-0001-002; Center City-18314-0001-003
O: (800) .819.6010
Website: https://www.araglegal.com/

Lincoln

Benefit/Function: Life Insurance
O: 1-(800)-423.2765

Standard

Benefit/Function: Life Insurance
O: (800) 628.8600
Claim Intake: (800) 378.2395

Standard

Benefit/Function: Long Term Disability Insurance (LTD)
O: (800) 368.1135
Claim Intake: (800) 378.2395

Blue Cross Blue Shield TN

Benefit/Function: Medical Insurance & Vision Insurance
O: (888) 796.0609
Website: https://www.bcbst.com/memphistn Benefit/Function: Identity Theft Protection
O: (866) 926.9803
Website: https://www.bcbst.com/protectmyid

Express Scripts

Benefit/Function: Pharmacy
O: (800) 282.2881
Website: http://www.expressscripts.com

ViaBenefits

Benefit/Function: Retiree Health Coverage and Reimbursement Arrangements (HRA)
O: Pre-65-- (866) 201.0437
Website: https://marketplace.viabenefits.com/memphis/login
Medicare Office: Pre-65-- (866) 201.0437

Standard

Benefit/Function: Short Term Disability Insurance (STD)
O: (800) 368.2859
Claim Intake: (800) 378.2395

Aflac

Benefit/Function: Voluntary Insurance
O: (901) 866.2190 (Local Agent)

Colonial Life

Benefit/Function: Voluntary Insurance
O: (800) 325.4368 / (901) 507.8880
Website: https://www.coloniallife.com

Employee Clinic

Location: 1520 Union Ave, Memphis, TN 38104
O: (901) 725.9055
Hours: Monday and Friday: 08:00AM - 04:00PM
Tuesday, Wednesday, and Thursday: 11:00AM - 07:00PM

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