“We are so sorry for your loss. We want you to know that we are thinking of you during this difficult time.”

Losing a loved one is never easy, and it can be difficult to settle your loved one’s estate while you are still grieving. Please be assured that the City of Memphis staff will work with you to explain any benefits available to you and to other survivors or beneficiaries.

The City of Memphis TR Benefits Service Center will be your primary point of contact. Representatives can answer questions and guide you through the process of claiming benefits. The best way to contact the TR Benefits Service Center is by phone, at 901-636-6800 or email [email protected].

We also offer you, Concern Employee Assistance Program (EAP) which has a team of licensed, experienced counselors and clinical social workers who are there to help you sort through issues related to your loss. Your immediate family can access the City’s EAP to meet with a counselor confidentially at no cost. You may contact Concern EAP at 901-458-4000 or 800-445-5011.

Who To Contact

ACTIVE & RETIRED EMPLOYEES

FULL TIME & PART-TIME

Health, Life & Death Insurance Benefits

Andrea Slaughter

[email protected]

901-636-6800~O

901-636-6637~O

[email protected]

Line of Duty Death Benefits

Joyett King-Wright

[email protected]

901-636-6800 ~O

901-636-6459~O

[email protected]

Your Guide to Survivor and Beneficiary Line of Duty Death Benefits

Who to Contact

ACTIVE & RETIRED EMPLOYEES

FULL TIME & PART-TIME

Health, Life & Death Insurance Benefits

Andrea Slaughter

[email protected]

901-636-6800~O

901-636-6637~O

[email protected]

Line of Duty Death Benefits

Joyett King-Wright

[email protected]

901-636-6800 ~O

901-636-6459~O

[email protected]

Empower Retirement

Austin Maness

[email protected]

800-743-5274 ~O

901-864-8211~C

Getting Started

Death Benefits

Step 1:

Contact the Manager or the Division where the deceased worked and report the death if possible. If you are not able to reach them or do not know who to contact, notify the Human Resources Benefits Service Center at (901)636-6800

Step 2:

After notification of the death, the Benefits Service Center will notify the division, determine the deceased employee status, and research for the beneficiary on file.

Step 3:

The Benefits team will send a death claim packet by mail and/or via email to the designated beneficiary

Step 4:

Upon receipt of the completed packet, the Benefits team will submit the death claim request to Standard for payment.

Step 5: Payment will be sent to the legal department for disbursement and the legal department contacts the beneficiary for approved payout

Getting Started

Surviving Spouse/Dependent

Step 1:

Contact the Manager or the Division where the deceased worked and report the death if possible. If you are not able to reach them or do not know who to contact, notify the Human Resources Benefits Service Center at (901)636-6800

Step 2:

After notification of the death, the Benefits Service Center will notify the division

Step 3:

The Benefits team will send a surviving spouse/dependent packet by mail and/or via email to the spouse or dependent

Step 4:

Upon receipt of the completed packet, the Benefits team will place the request on the Pension Board agenda for approval.

Step 5:

After approval, the request will be sent to the pension payroll team for calculations and payouts and the spouse and/or dependent are notified via mail or email

How Can We Help You?

Concern EAP

Cost-free for employees of participating employers. CONCERN helps individuals and families through short-term counseling for issues
901-458-4000 or 800-445-5011

Talkspace
To access your FREE Counseling Session click below:

Baptist offers free and comprehensive grief services, including counseling, camps, and workshops at three different locations. Click below for more details.

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