Sympathy
“We are so sorry for your loss. We want you to know that we are thinking of you during this difficult time.”
Losing a loved one is never easy, and it can be difficult to settle your loved one’s estate while you are still grieving. Please be assured that the City of Memphis staff will work with you to explain any benefits available to you and to other survivors or beneficiaries.
The City of Memphis Total Rewards Service Center will be your primary point of contact. Representatives can answer questions and guide you through the process of claiming benefits. The best way to contact the Total Rewards Service Center is by phone, at 901-636-6800 or email [email protected].
Who To Contact
ACTIVE & RETIRED EMPLOYEES
FULL TIME & PART-TIME
Health, Life & Death Insurance Benefits
Andrea Slaughter
[email protected]
901-636-6800
901-636-6637
[email protected]
Line of Duty Death Benefits
Joyett King-Wright
[email protected]
901-636-6800
901-636-6459
[email protected]
Getting Started
Death Benefits
Step 1:
Contact the Manager or the Division where the deceased worked and report the death if possible. If you are not able to reach them or do not know who to contact, notify the Human Resources Benefits Service Center at (901)636-6800
Step 2:
After notification of the death, the Benefits Service Center will notify the division, determine the deceased employee status, and research for the beneficiary on file.
Step 3:
The Benefits team will send a death claim packet by mail and/or via email to the designated beneficiary
Step 4:
Upon receipt of the completed packet, the Benefits team will submit the death claim request to Standard for payment.
Step 5:
Payment will be sent to the legal department for disbursement and the legal department contacts the beneficiary for approved payout
Surviving Spouse/ Dependent
Step 1:
Contact the Manager or the Division where the deceased worked and report the death if possible. If you are not able to reach them or do not know who to contact, notify the Human Resources Benefits Service Center at (901)636-6800
Step 2:
After notification of the death, the Benefits Service Center will notify the division
Step 3:
The Benefits team will send a surviving spouse/dependent packet by mail and/or via email to the spouse or dependent
Step 4:
Upon receipt of the completed packet, the Benefits team will place the request on the Pension Board agenda for approval.
Step 5:
After approval, the request will be sent to the pension payroll team for calculations and payouts and the spouse and/or dependent are notified via mail or email
Your Guide to Beneficiary’s Death Benefits
Guide for Line of Duty Death
Guide for the Death of an Active Employee
Guide for the Death of a Retired Employee
How Can We Help You?
Access your FREE Counseling Session
Short-term, Cost-free counseling for employees.
901-458-4000 or 800-445-5011
Free and comprehensive grief services, including counseling, camps, and workshops.